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This site outlines the Terms and Conditions by which you (“your company”, “client”, “user”) may use our online services, software, cloud computing platform, APIs, and all other services under BITEBERG LTD (“we”, “us”, “our”) control, provided on or in connection with the service:

  • Company registration number: 14159991
  • Registered office address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

USE OF THE SITE

By using the service, each registered client agrees to be legally bound by all Terms and Conditions presented. If you reject to be legally bound by all the Terms and Conditions please do not access and/or use our site.

The systems and software used in the services provided by BITEBERG LTD will be provided to you on a personal, non-exclusive, and non-transferable basis and for your internal use only. You agree not to copy, reproduce, republish, download, post, transmit, make available to the public, or otherwise use our site content in any way. Any use, adaptation, alteration or creation of a derivative work based on the content presented on our site is possible only with the written consent of BITEBERG LTD.

You agree not to use our site for illegal purposes or engage in any illegal activity. In addition, you acknowledge that your use of the site will not infringe the rights of BITEBERG LTD and/or other clients.

The content presented on our site, including information, images, logos and icons relating to BITEBERG LTD and/or its products and services (or those of third parties), is provided “AS IS” and “AVAILABLE” without any representations or warranties of any kind.

All names, images and logos that identify BITEBERG LTD or third parties, as well as their products and services, are copyrighted and trademarked by BITEBERG LTD and/or third parties. Nothing contained in these Terms and Conditions shall be construed or interpreted as granting, by implication, a right to use them.

BITEBERG LTD makes no warranty that the functions contained in the materials on our site will operate uninterrupted or error-free, that any defects that may arise will be corrected, or that our site is free of viruses or bugs. In addition, any links on our site may lead to other sites. BITEBERG LTD is not responsible for the content, accuracy or function of such sites and does not endorse the content of such sites.

If any provision of these Terms and Conditions is held to be illegal, void or otherwise unenforceable under the laws of any state or country, then to the extent and within the jurisdiction in which this provision is illegal, invalid or unenforceable, it shall be severed and removed from these Terms and Conditions, and the remaining provisions shall remain in full force and effect and continue to be binding and enforceable.

USER ACCOUNT

The user must create a user account to use the service. This account shall be used only by the user whose registration has been accepted by BITEBERG LTD, as well as shall be registered in compliance with the Terms and Conditions set forth.

The user shall register accurate, complete information with BITEBERG LTD. To keep such information up-to-date at all times, the user shall, in the event of any changes to the registered information, notify BITEBERG LTD.

By making an application for registration to BITEBERG LTD, BITEBERG LTD may deny the user’s access to/use of/registration for the service. BITEBERG LTD will deny it, if BITEBERG LTD considers that the following applies:

  1. BITEBERG LTD reasonably considers that the user is going to breach these Terms and Conditions.
  2. The user’s usage contract has been terminated by BITEBERG LTD in the past.
  3. The registered Information is erroneous, inaccurate or incomplete.
  4. BITEBERG LTD considers that the user is otherwise an inappropriate applicant for BITEBERG LTD services.

In the event that BITEBERG LTD grants the user access to the site, BITEBERG LTD will notify the user thereof. Upon this notification, a contract between the user and BITEBERG LTD shall be formed.

CONTRACT FORMED BETWEEN THE CLIENT AND BITEBERG LTD

Your order constitutes an offer to us to buy our services. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an email confirming that the order has been accepted. The contract between the Client and BITEBERG LTD will only be concluded when we send you an order confirmation.

The contract concerns only those products and / or services that we have confirmed the shipment of. We will not be obligated to supply any other products and/or services that may have been part of your order until the order for such products and/or services is confirmed in a separate confirmation email.

ORDER, PRICE AND PAYMENT

The order is accepted only from registered users who agree to follow and comply with all the Terms and Conditions, and also provided all the necessary information when registering. The order is made through a personal account, or by invoice. The choice of option depends on the convenience and preferences of the client.

The price of any products and services is indicated on our site in GBP; however, the price can be converted into any currency convenient for the client, including EUR, USD, JPY, UZS, AED, AZN etc. The applicable prices are those that are displayed at the time you place your order.

BITEBERG LTD accepts online payments. To make an order, you need to choose in your personal account or in the Pricing section the service required, then add it to the cart. You can make an order through Contact Form as well. Payment is charged per hour of use of a particular product and/or service.

Prices may change at any time, but the changes will not affect orders for which we have already sent you a confirmation email. However, if the pricing error is obvious, we are not obligated to provide you with a product or service at the incorrect (lower) price, even after we have sent you an order confirmation.

Payment for the services is carried out by the Client through the payment systems specified in the personal account on the site. The Client is obliged to pay for the estimated scope of the services before the start date of the provision of the services.

Once the payment is confirmed, the Client will be provided with the following:

  1. Access the Web-based render farm Contractor for services.
  2. Access to the Web-based and FTP-server render farm Contractor to accommodate materials required for the calculation and production of final product as a result and purpose of the services.

On BITEBERG LTD’ website (the contact form), the Client chooses how many hours the Client wants to work, on which engine and with which plugin.  The Client must send this form with the information required. After that, the Client receives an invoice, pays for the service and uploads files through his personal account, which he subsequently works with.

REFUND

Refunds are made on the basis of a written application (within a term of 14 days) by the user indicating the reason for the return. Then, the manager of BITEBERG LTD, after detailed scrutiny of the circumstances, makes a decision on a refund or compensation. Please, do not return an order without contacting customer service at [email protected]

A full refund is made to the user only if it is impossible to provide the rendering service to the user within the framework of the render farm. In the event of technical difficulties, compensation of funds is made to the client’s personal website account within a working day. Further, if the Client wishes, the Client is entitled to withdraw funds from his balance to the credit card linked to the account.

The client is entitled to compensation in the following cases:

  1. full compensation if the result of the rendering process cannot be used due to a system error.
  2. 50% compensation if the result of the rendering process can be used, but with small deviations.
  3. full compensation if a system failure occurred during the rendering process that affected the rendering quality through no fault of the user.
  4. partial compensation (30%) if a technical failure occurred during the rendering process.

Compensation is not provided in the following cases:

  1. If a system crash occurred during rendering, affecting rendering quality, and caused by user error.
  2. If there were technical errors in the original job file that caused the rendering results to not meet the user’s expectations.
  3. If there was no confirmation that a system crash occurred during the rendering process.
  4. If in case of a technical problem with the rendering result, the user did not provide any assistance.

TERMINATION OF THE CONTRACT

BITEBERG LTD, in its sole discretion, may terminate your account or use of the rendering services, as well as delete any information within the services, if necessary or if you do not comply with these Terms and Conditions.

You have the right to terminate your user account by notifying BITEBERG LTD at any time; however, you will not receive a refund of any part of your fees paid to BITEBERG LTD. Upon termination, all of your user data will be deleted and your right to use such account and service will terminate immediately.

CONFIDENTIALITY

The Client shall be responsible for managing and keeping the ID and password for the user account and shall not cause or permit any third parties to use the account information or assign, transfer, sell, purchase or otherwise make the same available to any third parties.

The Client is liable for any damage caused by the Client’s poor management or erroneous use of account information. BITEBERG LTD assumes no liability for such damage.

BITEBERG LTD will treat as confidential all information received from the Client and will not disclose such confidential information to any person (other than its employees and only when necessary) without the prior written consent of the Client. All confidential information remains the property of the Client.

BITEBERG LTD undertakes to protect information with the same degree of care, but not less than a reasonable degree of care, to prevent unauthorized use, distribution or publication of confidential information that BITEBERG LTD uses to protect its own confidential information.

LIMITATION OF LIABILITY

The Client acknowledges that BITEBERG LTD reserves the right to suspend the provision of services in case of non-payment. Thus, under no circumstances can the Client claim any compensation from BITEBERG LTD in case of interruption of services as a result of any payment incident.

BITEBERG LTD makes every reasonable effort to provide quality services, but BITEBERG LTD shall in no case be liable for service interruptions or server downtime. We are not responsible for any delay or loss of information, no connection, slow connection or any other similar problems.

BITEBERG LTD has the right to suspend the provision of services for the shortest possible time, at any time and for any reason, as a rule, without prior notice, but if such suspension lasts or continues for more than three days, the Client will be notified of this.

The Client acknowledges and agrees that BITEBERG LTD, its management or employees shall not be liable for any direct or indirect, incidental, punitive, exemplary, special damages, including any lost profits or lost information arising from the use or inability to use the services, even if BITEBERG LTD, its management or employees have been advised of the possibility of such damage.

WARRANTIES

BITEBERG LTD makes no representations or warranties as to the reliability, timeliness, quality, suitability, reliability, availability, accuracy or completeness of the service.

BITEBERG LTD does not represent or warrant that:

  1. the use of the service will be timely, uninterrupted or error-free,
  2. the service will meet your requirements or expectations,
  3. the quality of any products, services, information or other materials purchased or obtained by you through the service will meet your requirements or expectations,
  4. errors or defects will be corrected,
  5. the service or servers making the service available are free of viruses or other harmful components.

INDEMNIFICATION

The Client agrees to indemnify, hold harmless BITEBERG LTD from any claims, damages, liabilities, damages, claims, costs and expenses arising out of or otherwise related to the use of the content provided by the Client for the provision of services and in relation to:

  1. infringement of any trademark, copyright or other proprietary right,
  2. violation of any legal provision.

The Client shall indemnify and hold harmless BITEBERG LTD and its officers, directors, employees from any claims, costs, losses, liabilities and expenses.

CHANGES TO THESE TERMS AND CONDITIONS

BITEBERG LTD reserves the right to change the Terms and Conditions at any time and shall notify you by posting an updated version on the site. You are responsible for regularly reviewing these Terms and Conditions. Continued use after any such changes shall constitute your consent to such changes.

GOVERNING LAW

These Terms and Conditions shall be governed by the laws of the United Kingdom. It is agreed that the UK courts shall have exclusive jurisdiction as the court of first instance over any dispute arising from or relating to these Terms and Conditions or the usage contract.

COMPLAINTS AND QUESTIONS

If you need any clarification about these Terms and Conditions or otherwise need to contact us for any reason, you can contact us at [email protected]